CONTACT
Talk to Cartae.
For product support, privacy, partnerships, press or institutional matters, send us a message here or by email.
Quick questions
Answers to the most common questions.
How long does the Cartae team take to reply?
We reply on business days, Monday through Friday, from 9 a.m. to 6 p.m. Brasília time.
How can I propose a partnership with Cartae?
Email contato@cartae.com.br with the proposal context and the best way to reach you.
How does product support work?
Each product has its own help flow. If you are unsure where to start, email suporte@cartae.com.br.
Can I request deletion of my data?
Yes. Privacy and data requests can be sent to contato@cartae.com.br or reviewed in the Privacy Policy.
Do you offer support on weekends or holidays?
Regular support is available on business days. Messages sent outside those hours enter the next reply queue.